Terms & Conditions
Terms of Trade for Harm Less Solutions Limited
1.1 "Customer" means a buyer of products from this website.
1.2 "Products" means any products listed for sale on this website from time to time.
1.3 "Seller" means Harm Less Solutions Limited which owns this website.
1.4 "Website" means this website with the URL www.harmlesssolutions.co.nz (or www.harmlesssolutions.nz)
2. Ordering From This Website
2.1 By placing an order for product on this Website, the Customer agrees to purchase the product subject to the Terms of Trade and other detail on this website. The Seller retains an absolute discretion not to supply including a right to refund to the Customer any amount paid via the website.
3.1 If accepted the Product will be delivered without liability by the Seller to the address nominated by the Customer at the expense of the Customer as expeditiously as possible. (See Shipping & Pricing)
3.2 Estimated delivery timeframes are as advised by the Seller's nominated carriers. The Seller shall be under no liability for any delay or failure to deliver the Product within the estimated delivery time.
4 Pricing & Information
4.1 The prices on our product pages, shopping cart and checkout are in NZ dollars.
4.2 All stated pricing is subject to change. The Seller reserves the right to change Website pricing due to Product or delivery service supply price changes, foreign exchange fluctuations, changing market factors and other extenuating circumstances.
4.3 All orders for delivery within New Zealand will include GST. Products sent outside New Zealand will not have New Zealand GST added but may incur duty and other importation taxes at their destination and the Customer is responsible for these additional costs.
4.4 While the Seller uses reasonable efforts to include accurate and up-to-date information on the Website, the Seller makes no warranties or representations as to the Website’s accuracy. Every effort has been made to provide accurate Product images however all images provided on the Website are intended as a guide only. The Seller assumes no liability or responsibility for any errors or omissions in the content on the Website.
5.1 Seller reserves the right to update, revise or change any information listed on this Website at any time. Any such changes will take effect when posted on the Website and it is the Customer’s responsibility to read the terms and conditions and confirm the price of the Product(s) on each occasion when he/she uses this Website. The Customer’s continued use of the Website shall signify his/her acceptance to be bound by the latest terms and conditions.
6.1 The Seller may cancel these terms and conditions or cancel delivery of Product(s) at any time before the Product(s) are delivered by giving written notice. On giving such notice the Seller shall promptly repay to the Customer any sums paid in respect of the price for those Product(s). The Seller shall not be liable for any loss or damage whatsoever arising from such cancellation.
7.1 Products displayed on this site can be purchased using the Paypal secure online MasterCard and Visa transaction facility. Customers can be confident that all of their details are protected by PayPal's stringent security mechanisms and are used only for purposes of the transaction.
7.2 As well as via PayPal, New Zealand Customers can also make payment direct to the Seller's bank account, or in cash if collecting purchased Products from the Seller's premises.
8.1 Every effort has been made to portray the colours of our Products that appear on this Website as accurately as possible. However as the actual colours you see depend on the monitor you are using the Seller cannot guarantee that your monitor’s display of any colour will be completely accurate.
9. Use of this Website by you
9.1 The material on this Website is not to be downloaded, modified, transmitted, or otherwise used for any public or commercial purposes.
10. Return and Exchange Policy
10.1 Contact us, the Seller in the first instance so that most expeditious solution for Customer and Seller can be arranged.
10.2 An address for return of the Product will be supplied by the Seller if required.
10.3 Return shipping is at the Customer's expense.
10.4 Return of non-defective Products will be subject to a restocking fee of 15% of cost of item.
10.5 Defective Products can be returned for replacement with the same Product, without a restocking fee being payable. Upon receipt of the returned defective Product by the Seller the replacement Product will dispatched to the Customer. There is no additional shipping charge incurred by the Customer for the delivery of the replacement item.
10.6 Incorrect choice of size is not regarded as a defect. Relevant dimensions of garments are stated in their Product description. Any queries regarding garment sizes should be raised prior to purchase.
10.7 No return available for DVDs due to security issues.
10.8 No exchange available on briefs, boxers or socks for hygiene reasons.
11. Exchange Rates
11.1 The prices on our product pages, shopping cart and checkout are in NZ dollars. Prices for international orders will be converted when paying through Paypal using PayPal's currency exchange rate at the time.
12. Bulk or Wholesale Orders
12.1 For information on our bulk discount rate on orders of 12 or more items (or metres of fabric), or for our wholesale terms, please Contact Us