Privacy Policy

We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the collection, storage, use and disclosure of your personal information in accordance with this policy.

In this policy, "personal information" means information about an identifiable individual.
What personal information do we collect?

You may give us personal information about yourself, such as your name, address, email address and telephone numbers, when you join our mailing list or make a purchase from us. If you do not give this information, we may not be able to provide goods or services to you.
How do we use the personal information?
We may use your personal information to process your transactions, to administer your account, to help us to develop our website to be more available and user friendly to our customers, and for any other use associated with such purposes or which you may authorise.
In addition, we may use your personal information to promote and market our products and services primarily by way of email newsletters sent using the MailChimp service. These emails will always include an "unsubscribe" facility.

Will we disclose your personal information to others?
We do not sell, trade or rent your personal information to others without your consent.

However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending emails and processing payments. They will have access to your personal information needed to perform and provide these services, but we will not authorise them to use your personal information for other purposes.

In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties. We may use service providers to assist us to aggregate and anonymise such information, so that it does not include any information from which an individual can be identified. We do not consider such aggregated and anonymised information to be personal information and its use is not subject to this policy.

We may also disclose your personal information where such disclosure is required by law.


Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and industry standard data encryption whenever we are receiving or transferring your personal information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.
What about links to other websites?
Our website may contain links to other sites that are not under our control. These websites may use cookies. We have no responsibility for linked websites, and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.   
Email, text and telephone communications

You can subscribe to promotional and marketing email by registering for here. The box to subscribe for our email newsletters will be pre-ticked. If you are registering an account with us and do not wish to receive email communications please remember to un-check this box.

By subscribing to our email newsletter, or otherwise providing us with your email address, you consent to receiving emails which promote and market our products and services, or the products and services of others, from time to time.

You can unsubscribe from our email communications at any time by clicking the "Unsubscribe" link in any promotional or marketing email received from us or by signing into your Harm Less Solutions account here and checking the "No" option of the Newsletter Subscription page.

Once you have unsubscribed from our email or text communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.

We use email open and click tracking including cookies for us to get a better understanding of which email communications are of most interest to you so we can provide you with a better experience by sending relevant and interesting email communications. This function also advises us of potential non-receival of our emails by you.

If you have any concerns or complaints regarding unwanted emails received from us, or are not the intended recipient, please call us on +64 (6) 755 2552 or email us.

Telephone calls may be monitored or recorded for training and quality control purposes.
Updating your personal information
You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request access to or a copy of the information and/or request that corrections or changes are made to it. You can make changes to your personal information on our website by emailing us.